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Fonts not in Windows 7 Fonts appearing in System Fonts and unable to delete or find

April 22, 2016, 10:00 am
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@paulbMarketing wrote:

I've used Suitcase Fusion on a Windows 7 machine for a number of years now and for the most part it works well. Recently our marketing dept decided to clean house and syn our fonts better, so I've been trying to clean up my Font vault (Font Library) and System Fonts libraries. (And as a dept, we've created a master fonts collection)

  • I started by updating Suitcase to the latest, 17.2.3 and backed up my vault
  • Then I followed Extensis procedure for parring down the Windows Fonts to only those the system needs (ie the ones you can't delete)
  • And here is where I'm hitting my problem. There are numerous fonts in the Suitcase's System Fonts that are not in the Windows/Fonts... And they are not activated and do not have the lock on, like the real sys fonts that also appear in Windows/Fonts And when I right click them and choose Show in Explorer it just takes me to the Windows/Fonts folder...but doesn't actually show the font. Also when right-clicked the Delete from Library is greyed out...so I can't get rid of them. Now I can activate/deactivate them and use them... so they're somewhere. I want to get rid of them; get them out of my System Fonts and if I want them back again, put them in the Font Library...

Has anyone experienced this? Can anyone offer a solution? Or should I go straight to extensis tech support? Thanks

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Forum vs Extensis.com login

April 25, 2016, 4:14 am
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@paulbMarketing wrote:

A related question. Is the login for the forums different than an Extensis customer/contact form login? It seems to be...

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Font previews alphabetically backwards

April 26, 2016, 8:57 am
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@ocduck wrote:

Using Suitcase Fusion 6 on a Windows 8.1 machine. About a week ago, for some unknown reason, the alphabetical order of the font Previews reversed itself. In other words the font I see at the top of the Previews list is Zebrawood and I have to scroll all the way down to the bottom to see my first font, Aachen. Looked in preferences, did several Google searches and I can't find anything remotely related to this subject. I'm hoping there's a simple solution that I'm overlooking. Any help would be greatly appreciated. Driving me nuts!

Thanks!

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After update UCT 5 --> UCT 6 issues about character spacing

April 27, 2016, 4:36 am
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Unable to access Fusion 6, must force quit

April 27, 2016, 8:55 pm
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@LKabilyo wrote:

Suitcase Fusion 6 (17.3.2) refuses to quit when I got to shutdown my Mac. I am running OS X 10.11.3
Also after a while if I go to access Fusion it just does not respond and if I command click on it I see "Application Not Responding - Force Quit"/

What gives?

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Suitcase adds duplicate fonts, that are then labeled "missing"

May 3, 2016, 5:30 am
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@pagalina wrote:

I'm using Suitcase 6 Version 17.3.2 (638963). I have an erratic problem. In suitcase, some fonts appear to be multiplying. Although I may only have one copy of Akzidenz Grotesk on my computer, 5 show up in suitcase. And sometimes the copies will then be labeled "missing". Suitcase will auto activate one of these "missing" fonts, so I'm going round and round trying to get the right font to activate.

Could the missing fonts be if there are special characters in the font name?

Trying to search for missing fonts on my hard drive from within suitcase doesn't work well either. The search box disappears suddenly.

Thanks for any insight.

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Suitcase Fusion VLA Changes

May 4, 2016, 2:12 pm
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@jhallenbeck wrote:

Josh from Extensis here. We recently sent out some pre-release information to users about upcoming product releases, and updates to our programs, and we’ve been getting a fair amount of questions on these changes. So I’m here to give you a quick rundown of the upcoming changes, and help answer some questions you might have about changes to our Fusion Volume License Agreements (VLA). The short version is that Fusion VLA’s are going away, and being replaced by Suitcase TeamSync.

Suitcase TeamSync is a subscription-based service that uses Suitcase Fusion as the client for sharing fonts online. Suitcase Fusion will still be around available for single users, but the Annual Service Agreement (ASA) for it is being replaced. With a Suitcase TeamSync subscription, your entire team always gets free upgrades to the most current version of Suitcase Fusion. You’ll never have to worry about your software staying up to date and compatible with Apple, Microsoft and Adobe updates.

When the next version of Suitcase Fusion launches, we are introducing new online serialization management features. Extensis will no longer distribute single serial numbers that can be used for every machine in your organization. All users will need to have their own Extensis.com account and login to use Suitcase Fusion. You’re probably already managing accounts for your Adobe Creative Cloud subscriptions this way, so we are confident that this should be a smooth transition for you.

Here is how things will affect owners of an active Fusion ASA. For Fusion VLA customers with a current ASA, you will have free access to Suitcase TeamSync through the end of your ASA period. At the end of those periods, you have the choice to renew TeamSync subscriptions at a reduced cost, or convert your licenses to a standard perpetual license of Suitcase Fusion. Perpetual licenses of Suitcase Fusion are not subscription based, but do not allow multiple users to sync libraries or font sets. Pricing on Suitcase TeamSync subscriptions isn’t available just yet, but will be soon.

These may seem like big changes, but we’ve been listening to feedback about what customers want from their service agreements, and know that this will ultimately benefit the bulk of our users in the end. While this is just a super condensed version of some publicly available information, you can read a more thorough breakdown of the changes at the links below. As always, if you have any questions, feel free to post them here, or shoot an email to info@extensis.com.

For more detailed information, follow the link below:
Have a Fusion VLA? http://tinyurl.com/FusionVLA

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UTS Lite Changes

May 4, 2016, 2:13 pm
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@jhallenbeck wrote:

Josh from Extensis here. We recently sent out some pre-release information to users about upcoming product releases, and updates to our programs, and we’ve been getting a fair amount of questions on these changes. So I’m here to give you a quick rundown of the upcoming changes, and help answer some questions you might have about changes to UTS Lite. The short version is that UTS Lite is going away, and being replaced by Suitcase TeamSync.

Suitcase TeamSync is a subscription-based service that uses Suitcase Fusion as the client for sharing fonts online. With a Suitcase TeamSync subscription, your entire team always gets free upgrades to the most current version of Suitcase Fusion. You’ll never have to worry about your software staying up to date and compatible with Apple, Microsoft and Adobe updates.

When the next version of Suitcase Fusion launches, we are introducing new online serialization management features. Extensis will no longer distribute single serial numbers that can be used for every machine in your organization. All users will need to have their own Extensis.com account and login to use Suitcase Fusion and Suitcase TeamSync. You’re probably already managing accounts for your Adobe Creative Cloud subscriptions this way, so we are confident that this should be a smooth transition for you.

Here is how things will affect owners of UTS Lite. For UTS Lite 5&6 owners, you will get free use of Suitcase TeamSync until March 2017 for up to 10 users. Universal Type Server Lite version 4 and prior customers will get free use of Suitcase TeamSync until July 2016 for up to 10 users. At the end of those periods, you have the choice to renew TeamSync subscriptions at a reduced cost, upgrade to UTS Pro, or convert your licenses to a standard perpetual license of Suitcase Fusion. Perpetual licenses of Suitcase Fusion are not subscription based, but do not allow multiple users to sync libraries or font sets. Pricing on Suitcase TeamSync subscriptions isn’t available just yet, but will be soon.

These may seem like big changes, but we’ve been listening to feedback about what customers want from their service agreements, and know that this will ultimately benefit the bulk of our users in the end. While this is just a super condensed version of some publicly available information, you can read a more thorough breakdown of the changes at the links below. As always, if you have any questions, feel free to post them here, or shoot an email to info@extensis.com.

For more detailed information, follow the link below:
Have UTS Lite? http://tinyurl.com/UTSLite

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Portfolio server installation failure

May 5, 2016, 10:02 am
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@everypage wrote:

I have tried to install Portfolio server on two VMs. These are two fresh Windows 2008 VMs, one on Virtualbox, one on Hyper-V. Both fail with the following message:

Error 1920.Service Portfolio Server (espdamsvc) failed to start. Verify that you have sufficient privileges to start system services.

In the Event Viewer, there are a series of three error events that say:

The Portfolio Server service depends on the Elasticsearch 1.6.0 (PortfolioES) service which failed to start because of the following error:
The operation completed successfully.

Any ideas?
Thanks

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Continuous prompt to Group Fonts by Family

May 5, 2016, 10:40 am
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@ecarbone wrote:

I click on one of my libraries in the left pane.
Then on the bottom pane, I click on the font folder. (Helvetica Neue LT) for example.

If I so much as breathe while clicking on the folder, an annoying message box appears:

-=-=-=-=-
Group Fonts by Family
-=-=-=-=-
Are you sure you want to move the selected fonts into this family group? This will change the family grouping.
-=-=-=-=-
[Yes] [No]

umm ... no, I do NOT want to move any fonts. I was NOT clicking and dragging. I am simply clicking on the folder so that I can select it, and then click the Activate button. 9 times out of 10 when simply clicking on a font folder to select it, I get this pop-up message.

Why is Suitcase so touchy? I am NOT trying to move fonts.

Yes, I know I can check the 'Do not show this message again' but that makes things worse - clicking on a font folder now MOVES it into another folder and my font organization goes to hell.

I am running Suitcase 6 (v17.2.3.638929) on Windows 10.

The program is also very slow so half the time I am working in Suitcase I am not sure if I need to repeat my click or wait for it to catch up.

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Adobe CC Plugin Compatibility Plan

May 10, 2016, 10:08 am
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@CMeyer wrote:

As June 2016 approaches, Extensis Font Developers are hard at work building and testing new Adobe CC compatible plugins for the next Creative Cloud release.
While we can’t share our release plan until Adobe does, we are working toward delivering our latest compatible plugins near to the date when Adobe ships their new updates.

With that said, we caution you when upgrading your production machines until you have confirmed compatibility between our font plugins and the latest Creative Cloud updates.
We will keep you posted here, so please watch this post or check back for updates.

Let us know if you have any questions or concerns.

Cheers,
Chris Meyer
Extensis Font Solutions Team

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Extensis Launches Suitcase Fusion 7

May 10, 2016, 11:51 am
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@mmarsden wrote:

Today, Extensis released Suitcase Fusion 7, the professional font manager that helps designers store, maintain, manage and search their font collections effortlessly and efficiently. Find out about more about what's new here.

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Fonts on a external drive, How to?

May 10, 2016, 12:13 pm
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@purplepills wrote:

Hey folks

I am still learning Suitcase. I have a ton of fonts on a external drive. I want to be able to search and activate fonts from that drive. But... I do not want to put them ALL on my computer hard drive. Is it possible to just have the external drive show up as a library/set in Suitcase when plugged in? Any tips for managing external source fonts in Suitcase?

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Update notification for old version

May 11, 2016, 4:38 am
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@GraphicMac wrote:

After installing the latest Fusion v. 18.0.4 (970) and installing, an update dialog popped up at launch notifying me to update to version 17.

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Export/Import Smart Sets in SF5

May 11, 2016, 1:04 pm
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@RBehymer wrote:

Exporting sets does not include smart sets. Thing is, I spent more time creating smart sets than I ever have with regular sets. Any way to transfer smart sets from one installation to another?

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java.nio.charset.MalformedInputException

May 12, 2016, 1:17 am
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@Saitok wrote:

Hi,

After when I changed the pass for Portfolio Logs to another network directory include Japanese character, I get the below error message repeatedly.

SOAPFault (Server): java.nio.charset.MalformedInputException: Input length = 1 null

I uninstalled Portfolio 2016 and removed all related files I can found manually, then I reinstalled it, but I still get the same message now.
How should I do to remove Portfolio 2016 components completely??

Regards,

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SF 7 compatible with CC(2014) and CC(2015) but not CC?

May 12, 2016, 9:02 am
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@mmeyer wrote:

I just upgraded from SF 6 to SF 7. I use multiple versions of Adobe CC apps from CC to 2014 to 2015. I now see that when I upgraded from SF 6 to SF 7 there is no longer a plug-in for CC.

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SF 7 not compatible with QuarkXpress 9

May 12, 2016, 10:36 am
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@BeeDee wrote:

After the installation of Suitcase Fusion 7, i was disappointed to see that the QuarkXpress 9 plug-in was no longer supported... ;-(

I'm sure i'm not the only user who still use Quark 9!!!

Is it possible to support QuarkXpress 9 in a near future?

Thank you,

Bruno

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Can’t Edit Font Folder Name

May 14, 2016, 12:44 pm
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@8tracker wrote:

I just downloaded and installed Suitcase 7 and I can no longer click to edit the name of a font folder within the font pane.

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Compatibility and plugins

May 15, 2016, 5:40 pm
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@Jahnu wrote:

So, is the new version REALLY compatible this time? Do all plugins ACTUALLY work? We had to wait months for you to get the plugins working on V6, after Mac users had them immediately. If you can assure me that this will work out of the box, I'll look at it, but I just am wary after the last couple of upgrades. It's terrible being a part of the great minority of people using Windows... oh wait...

UPDATE: Just tried out the new version and am back to getting "this panel is unable to connect to Suitcase Fusion". Another one to add to the solid offerings of broken updates/

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